• UK Deliveries

  • All orders are posted out within 72 hours using Royal Mail. 

    Orders under £30 cost £3.

    Orders over £30 cost £5.

    Orders over £100 have free delivery.

  • UK orders over £30 are posted using the first class signed for service. This means your order is estimated to arrive the day after you receive your delivery confirmation email.

    UK orders over £100 will be posted out free of charge, using the first class signed for service.

  • If you have any issues with receiving your order or require your order by a specific date, please get in touch at rebecca@ploterre.com and I’ll make sure I can do everything I can to help. 

  • All Other Deliveries

  • All orders are posted out within 72 hours using Royal Mail.

    European orders under £30 cost £5.

    European orders over £30 cost £10.

    ROW orders for all values cost £15.

  • Please be aware that orders may incur custom charges. These charges vary depending on country but are advised they are 20% of the total order.

    These charges are determined by the customs agencies within the receiving country and will be your responsibility and cannot be reimbursed. 

  • If you have any issues with receiving your order or require your order by a specific date, please get in touch at rebecca@ploterre.com and I’ll make sure I can do everything I can to help. 

  • Returns

  • If you would like to arrange a refund or exchange please get in touch as soon as possible at rebecca@ploterre.com.

    All unworn and unsed full price items can be refunded / exchanged if they are returned in their original condition and packaging within 30 days of dispatch. 

  • Outbound shipping costs will be refunded. Return postage costs will only be refunded if the item is faulty.

    You are responsible for the item until it has been received so we recommended you use a signed for service to guarantee arrival. 

    Any custom charges incurred cannot be reimbursed.

  • Before returning an item please email rebecca@ploterre.com for return details.

    All approved refunds will be completed within 10 working days.

    Sale items cannot be returned or refunded.