If you would like a refund/exchange please email rebecca@ploterre.com.

The returns policy covers refunds returned within 14 days of the date of dispatching the goods.

If you have received damaged, defective, or incorrectly shipped items, you may return the items within 14 days of the delivery date for a refund of the cost of the items returned including initial postage costs.

If you have simply changed your mind, return your order within 14 days of the delivery date for a refund minus the initial shipping costs.

All items must be returned in their original condition and in the original packaging.

You are responsible for the item until it's received so a signed service is recommended to guarantee arrival. Custom charges or return postage cannot be reimbursed.