If you would like a refund/exchange please email rebecca@ploterre.com within 14 days.

If you have received damaged, defective, or incorrectly shipped items, you may return the items within 14 days of the delivery date for a refund of the cost of the items returned including initial postage costs.

If you have simply changed your mind, return your order within 14 days of the delivery date for a refund minus the initial shipping costs.

All items must be returned in their original condition and in the original packaging.

You are responsible for the item until it's received so a signed service is recommended to guarantee arrival. Custom charges or return postage cannot be reimbursed.